PRIVACY POLICY for HIVESOUND Software
Last updated: August 18, 2025
This Privacy Policy for HIVESOUND GmbH ("we", "us", or "our") explains how and why we access, collect, store, use, and/or share ("process") your personal data when you use our services ("Services"), including when you:
- download and use our mobile application (HIVESOUND) or any other application linked to this Privacy Policy
- use our digital beekeeping management tools
- use AI-powered features such as transcriptions or the chat assistant
- interact with us in other ways, including sales, marketing, or events
Questions or concerns?
By reading this Privacy Policy, you can better understand your rights and choices.
If you do not agree with our policies and practices, please do not use our Services.
If you have questions or concerns, contact us at mail@hivesound.ai.
SUMMARY OF KEY POINTS
- What personal data do we process? Registration data, device data, location data, anonymous usage statistics, inputs to AI features.
- Do we process sensitive data? No. Please do not enter sensitive data (e.g., health data) into AI features.
- Do we collect data from third parties? No.
- How do we process your data? To provide, improve, secure, prevent fraud, and comply with legal obligations.
- Sharing: Only with essential providers (e.g., Auth0 for registration, Google Cloud/AWS for hosting, Google Cloud AI for AI, Google Analytics for anonymous usage statistics).
- How do we protect your data? Organizational/technical measures. No 100% security possible.
- Your rights: GDPR-compliant rights such as access, deletion, objection.
- Exercising your rights: https://www.hivesound.ai/support
TABLE OF CONTENTS
- What information do we collect?
- How do we process your information?
- On what legal bases do we rely?
- When and with whom do we share your data?
- Do we use cookies and tracking technologies?
- Do we offer AI-based products?
- How long do we store your data?
- How do we protect your data?
- Do we collect data from minors?
- What are your privacy rights?
- Do-Not-Track signals
- Updates
- Contact
- Review, update, or delete your data
Personal data you provide to us
We collect personal data that you voluntarily provide when registering, using our Services, or contacting us. This includes:
- Name, email address, username, password
- Contact details (where required for services)
- Communication content when contacting support
Application data
- Device information: device type, operating system, model, app version, unique device IDs
- Location data: only with consent (GPS, IP-based)
- App usage: features used, log data, crash/error reports
- Push notifications: only with consent
AI-specific data
- Transcriptions: audio recordings you choose to convert into text
- Chat inputs: text messages you send to the assistant
2. How do we process your data?
We process your personal data to:
- enable account creation and authentication
- provide and improve our Services
- deliver support and communication
- create anonymous usage statistics for optimization
- provide AI-based features such as transcription and chat (only with consent)
- comply with legal obligations
- ensure security and prevent misuse
3. On what legal bases do we rely?
- Consent (Art. 6(1)(a) GDPR) – for AI features, location data, push notifications.
- Contract performance (Art. 6(1)(b) GDPR) – for providing the App and account features.
- Legal obligations (Art. 6(1)(c) GDPR) – e.g., retention duties under tax law.
- Legitimate interests (Art. 6(1)(f) GDPR) – anonymous usage statistics, IT security.
4. When and with whom do we share your data?
We only share your personal data with:
- Auth0 – registration & authentication (including possible transfers to the US, safeguarded by Standard Contractual Clauses).
- Google Cloud & AWS – hosting and cloud services (EU data centers, possible third-country transfers with SCCs).
- Google Analytics & Tag Manager – anonymous usage statistics (EU processing, possible third-country transfers with SCCs).
- Google Cloud AI – processing of AI features (EU data centers, possible third-country transfers with SCCs).
We do not share data with other third parties unless legally required.
Server Location
All personal data is processed and stored on servers located within the European Union.
This applies even if you use our Services from outside the EU, for example from the United States.
Processing within the EU ensures a high level of data protection in accordance with the General Data Protection Regulation (GDPR).
No personal data is stored in the United States or other third countries, unless required for certain service providers (e.g., Auth0, Google). In such cases, transfers are carried out solely on the basis of the EU Commission’s Standard Contractual Clauses (SCCs).
5. Do we use cookies and tracking technologies?
Yes.
- We use cookies and similar technologies to ensure secure operation of the app.
- We use Google Analytics for anonymous/pseudonymous usage statistics.
- You may object to this processing at any time.
- We do not use tracking for advertising purposes.
6. Do we offer AI-based products?
Yes.
Our app includes optional AI features:
- Transcriptions (converting speech into text)
- Chat with an AI assistant
Key points:
- Processing is carried out solely to provide the requested function.
- Data is not used for providers’ own purposes.
- Use requires your explicit consent in the app.
- Consent may be withdrawn at any time via app settings.
- No automated decisions with legal effect are made solely based on AI.
- Please do not enter sensitive personal data (e.g., health data).
7. How long do we store your data?
- We store data only as long as necessary to fulfill the purposes described.
- Upon account termination, personal data will be deleted or anonymized no later than 3 months afterwards.
- Backup archives will be isolated until deletion is technically possible.
8. How do we protect your data?
- Use of technical and organizational measures (e.g., encryption, access control, monitoring).
- No absolute security possible.
- Data transmission occurs at your own risk.
9. Do we collect data from minors?
- We do not knowingly collect data from children under 16 years of age.
- If we become aware that we have collected data from minors, we will promptly delete such data.
10. What are your privacy rights?
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to object
- Right to data portability
- Right to withdraw consent
You may lodge complaints with the data protection authority in your country of residence.
11. Do-Not-Track signals
We currently do not respond to DNT signals. If a binding standard is established, we will adjust this Privacy Policy accordingly.
12. Updates
Yes.
- Updates will be indicated by a new “Last updated” date.
- In case of significant changes, we will notify you (e.g., via notice in the app).
HIVESOUND GmbH
Volksparkstieg 6
22525 Hamburg, Germany
Email: support@hivesound.ai
14. Review, update, or delete your data
